Shipping Policy

 

Thank you for shopping with Modakart. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver orders.

1. Shipping Coverage

Modakart currently ships across India. We work with reliable courier and logistics partners to ensure timely delivery of your orders.

At this time, international shipping may not be available. Any updates regarding international delivery will be announced on our website.

2. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During sales, promotions, festivals, or high-demand periods, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email or SMS with tracking details.

3. Shipping Methods

Depending on your location and product availability, we may use:

• Standard Shipping

• Express Shipping (where available)

• Partner Courier Services

The available shipping options will be displayed during checkout.

4. Delivery Timeframes

Estimated delivery times are:

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 4–8 business days

• Remote Areas: 5–12 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

5. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before payment.

Our general shipping structure may include:

• Free Shipping on eligible orders above a specified order value.

• Standard Shipping charges for orders below the free shipping threshold.

• Additional charges may apply for express delivery services.

Any applicable shipping fees will be clearly shown before order confirmation.

6. Order Tracking

Once your order has been shipped, you will receive:

• Tracking Number

• Courier Partner Details

• Tracking Link (where available)

Customers can use the tracking information to monitor the status and location of their shipment.

Please allow up to 24 hours for tracking information to become active after dispatch.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address

• Unreachable customer

• Refusal to accept delivery

the shipment may be returned to us. Additional shipping charges may apply for re-dispatching the order.

8. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

• Weather conditions

• Natural disasters

• Transportation disruptions

• Public holidays

• Government restrictions

• Courier operational issues

Modakart shall not be held responsible for delays caused by circumstances beyond our reasonable control.

9. Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears tampered with:

1. Take clear photographs of the package and products.

2. Contact our customer support team within 48 hours of delivery.

3. Provide your order number and relevant details.

We will investigate the issue and provide an appropriate resolution.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Modakart is not responsible for delivery failures caused by incorrect or incomplete addresses provided during checkout.

Please review your shipping details carefully before placing an order.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Modakart

Email: neuronestnetworks@gmail.com

Phone: +917807857892

Customer Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST

We appreciate your trust in Modakart and thank you for shopping with us.